My order hasn't arrived?
Sorry to hear that! Please drop our girls an email to firstname.lastname@example.org or use the 'Contact Us' form (linked below). Please include your full name and/or order number when e-mailing so we can easily locate and track your shipment.
Can I amend my order?
Unfortunately due to the speed in which our parcels are picked and packed, we are unable to amend any orders once they have been submitted onto our system. If any products are no longer required, you are welcome to return these to us within 14 days for a refund providing they meet our Returns Policy.
Can I cancel my order?
Providing your order has not already been dispatched, it may be possible to cancel your order prior to it being shipped. Please drop our girls an email at email@example.com with 'CANCEL' in the Subject Line, and we'll try our best!
I don't know what colour Hair Extensions to purchase, can you help?
Our in-house colour experts are on hand 9am-5pm Monday to Friday to help! Simply send us an email or inbox message to our Facebook page with a few photos of your hair taken in natural lighting which portray your hair colour as accurately as possible (outdoor photos are best!). Please ensure that your photos show the full length and style of your hair in order for us to provide an accurate colour recommendation.
My hair is highlighted/ombre, do you have a colour for me?
The ¾ Big & Bouncy Hair Piece has 2 Alice band slides; one at the top one at the bottom. Section your natural hair into a bun and leave your fringe/front section out, then grip your bun flat with bobby pins. Slide the top slide into your hair and pull the bottom one under your bun. Simple, big hair in under a minute! The hair piece is reversible, hold it by one Alice band for the longer length or simply flip it over with the other Alice band for the fuller short length.
My clothing size is out of stock, will you be re-stocking?
Unfortunately once an item is completely sold out, we don't tend to restock! However don't fret as we always have fabulous new collections launching, so you may find something else you love!
DELIVERY & RETURNS
Can I return an item?
Yes, please read our returns policy here for all details on returning your purchase(s). Please note that cosmetic and lingerie items are non-returnable.
Do you have Next Day Delivery?
Yes! Order before 4pm Monday-Friday to ensure that your parcel is shipped the same day, to arrive the following working day. Orders placed on Friday after 4pm or during the weekend will be dispatched the following Monday to arrive on Tuesday. Please note that we do not process or dispatch orders on Bank Holidays.
If you have any questions which aren't listed here, please contact our friendly Customer Care team at firstname.lastname@example.org. All emails are responded to during office hours only, 9am-5pm Monday-Friday.